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Frequently Asked Questions

Can you explain more about the types of media and framing offered?


Kodak Endura Metallic

I recommend prints on Kodak Endura Metallic paper. It has the distinctive, attention-getting, glossy finish and metallic appearance that will draw all eyes to your work. Because I am able to offer these for a lower cost than the fine art prints, I consider these posters, although the print quality is outstanding and the paper is much heavier than traditional posters.

You can order photographic prints mounted on gatorfoam substrate for a quick and easy way to hang and display the art. I also offer elegant, archival gallery style framing in stylish finishes with a choice of mat widths. If you just want to handle the framing yourself, you can order your print unframed. 

 

Semi-Gloss Fine Art Paper

My smooth fine art paper is a Canson Semi-Gloss Fine Art paper, a 310 GSM (Grams per square meter), 100% cotton, Acid-Free paper perfect for framing. It has a true pure white tone without using optical brighteners that are known to affect the longevity of digitally produced images. The extremely high DMAX (a measure of the deepest black tone a printer/ink/paper combination can produce) and exceptional grey tones make it excellent for more discerning black and white as well as color prints. Pigmented ink ensures your artwork will remain vibrant for many years.

I offer clean, archival gallery style framing in decor-friendly finishes with a choice of mat widths. You can also have them mounted on gatorfoam substrate for a quick and easy way to hang and display the art. If you want to handle the framing yourself, you can order your print unframed. 

 

Canvas Gallery Wraps

Prints on canvas are archival fine art prints. Some call this type of print a Giclée. Images are printed with high-quality archival pigmented ink, directly onto the museum-quality canvas material. Canvas prints can be coated with an optional gloss lamination for extra protection and a shiny finish.

These Canvas Gallery Wrap edges can has either mirrored edges (recommended for MacroScapes), or a border color of choice. Frame thickness can either be a modest 1.5", or 2.5" for a more dramatic 3D type of effect. Various stylish frames and float frames are available. 

 

Metal (Limited Series Only)

Offered exclusively for my Limited Series, these images are printed by infusing dyes directly into specially coated aluminum sheets. The colors are vibrant and the luminescence is breathtaking. Detail and resolution are unsurpassed. For glossy metal, the sheets are then coated with a high gloss coating, resulting in a very crisp, saturated image that pops and is semi-holographic. The matte finish is less reflective, making it a good choice for hanging in a room opposite large windows. Rounded corners are available, and framing is available.

Two backing/hanging options are available depending on the size of the print. I offer either a more traditional wired Gallery Exhibit mount, durable and elegant wherever it goes. Or, a mounting keyhole style Standout Mount that lends a clean and contemporary look to your wall displays.  

*Note that to ensure the artwork isn't damaged in transit, metal prints over 30" on the short side, or over 40" in length must be crated at additional cost

 

1/4" Non-Glare Acrylic (Limited Series Only)

Offered exclusively for my Limited Series, draw attention to your images with high-impact design. These Acrylic Prints are face-mounted to 1/4” non-glare plexiglass with polished edges allowing the art to be viewed at almost any angle under typical lighting conditions.

With a sturdy Dibond back and French Cleats (perfect for archival framing and large print mounting), the images are printed on either LexJet Lustre or *LexJet Metallic* (Recommended)

LexJet Metallic results in prints that are sharp, vibrant, and exceptionally rich-looking. It contains pearly mica crystals to create a metallic reflection effects, giving the image intense warmth and depth. 

 

*Note that to ensure the artwork isn't damaged in transit, acrylic prints over 30" on the short side, or over 40" in length must be crated at additional cost

 

What is the production and shipping time for prints?

For standard orders placed through this site allow for:

  • 1-2 days for fine art prints production
  • 2-5 days for metal prints, matted, and framed prints production
  • Up to 8 days for acrylic prints production

Standard shipping is around 1 week in the United States and Canada; international shipping will take a little longer.

*Only business days are counted, keep weekends and holidays in mind too. Where applicable, I'll let you know if there are deadlines for holiday shipping.*

My print provider prides themselves on quality, consistency and fast delivery. They rarely miss their production times; but occasionally there may be factors (special requests, unclear instructions, production problems, holidays etc.) that might cause an order to be delayed. 
These production times are approximate and are not guaranteed. 

 

Shipping Information on Metal Prints, Acrylic Prints, & Framed Prints

Shipping fees for the MetalPrints, Acrylic Prints, Wood Prints, and Framed Prints catalogs vary depending on the size of the print.  Due to shipping requirements and the potential for damage, all MetalPrints over 30" on the short side, or over 40" in length must be crated at additional cost. 

2-Day and Overnight shipping methods are not available for Acrylic Prints larger than 40x60". 

Products over 40" long that are shipped flat, such as MetalPrints, may require freight shipping, we can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.

 

Are the prints archival quality?

All inks used for printing the images purchased from this site are archival, UV resistant pigmented ink. Papers and substrates are acid-free and of the highest archival quality. Framing, matting and hanging hardware is museum quality.

My print provider has received the Green Business Certification Award "For Exceeding Environmental Regulatory Requirements, Preventing Pollution, and Conserving Natural Resources". You can be confident your order will be created and handled in a sustainable manner by a company that cares about conservation.

 

What is the policy on returns and exchanges?

I want you to be happy with your purchase! Artwork can be returned or exchanged within 30 days of (open edition) and 7 days (Original art) of delivery date to decide whether or not you’d like to keep that artwork or return it for a refund or exchange.

*However, the return guarantee is NOT applicable for Framed/Matted Prints.* 

I'll keep your initial shipping fee and use it for the return shipping. It should be undamaged and in the original packaging. Contact me your order number and we'll work out the details.

In the rare event your art arrives damaged or flawed, It will be replaced at no additional cost to you.  My print provider does their utmost to ensure that your prints are packaged carefully and arrive safely at their destination. However sometimes damage can occur in shipping. Please keep all packaging and take photos of the damage done to both packaging and artwork. Send me an email with the photos, details, and your order number, and I'll take care of it.

 

How to Return Original, undamaged work?

Step 1 – Within seven (7) days of your merchandise delivery date, please call 754-444-7111 between the hours of 9:00 AM – 6:00 PM PST Monday through Saturday or email support@cegart.com to give your order information and the reason for wanting to return the work.


Step 2 – Repackage the artwork using the original packaging materials used. If you’ve already disposed of the original packaging, you’ll be responsible for purchasing packaging materials to send the artwork back.

Step 3 – Email support@cegart.com to complete the return process.

Once the piece is safely returned we will process your return and the amount owed will be refunded to your original source of payment in the same currency and using the same exchange rate as your original order (minus shipping costs and international customs fees, if any) within 7-10 business days of your merchandise return.

 

*Additional shipping fees may apply for international returns.*

 

 

How does the 3D glasses work?

These glasses are magic!

 

But seriously...they are very cool.

 

Here's the explanation from wikipedia...

"Chromadepth is a patented system from the company Chromatek that produces a stereoscopic effect based upon differences in the diffraction of color through a special prism-like holographic film fitted into glasses. 

With computer-controlled etching, the technology to create thin plastic sheets with thousands of microscopic ‘prism’ lenses that can magnify or diffract light can be made. Since violet light has more energy than red, and bends more when refracted, some lenses can distort an image if they don’t focus all of the colors at the same point. This distortion is called chromatic aberration.

One type of film etching creates lenses that deliberately exaggerate this aberration, separating the colors of an image into different convergence points in the visual field. It’s a patented process called ChromaDepth™. Glasses with ChromaDepth™ diffraction lenses create an artificial visual depth. “Warm” colors, toward the infrared end of the spectrum, appear closer, and ‘cool” colors toward the violet end appear further away.

Any 2D media piece in colors can be given a 3D effect as long as the color spectrum is put into use with the foreground being in red, and the background in blue. From front to back the scheme follows the visible light spectrum, from red to orange, yellow, green and blue. This means any color is associated in a fixed fashion with a certain depth when viewing. As a result, ChromaDepth works best with artificially produced or enhanced pictures, since the color indicates the depth. 

(Natural images diminish the ChromaDepth™ effect because they reflect colors across the full spectrum, creating imaginary contours without explicit contrast. Artificially constructed or deliberately enhanced images exploit the forced color separation.) 

Unlike anaglyph images or polarization, creating real-life ChromaDepth pictures without manual enhancement is practically impossible, since cameras cannot portray true depth; most other 3D schemes use the concept of stereopsis . However, this also gives ChromaDepth images a distinct advantage: unlike stereopsis-based schemes that require two images, ChromaDepth contains depth information in one image, which eliminates the ghosting seen in other schemes when one attempts to view them without 3D glasses. Thus, ChromaDepth images can be viewed comfortably and legibly without glasses, even though the 3D effect will not be perceivable without them."

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Description of Policy from Merchant:

Artwork can be returned or exchanged within 30 days of (open edition) and 7 days (Original art/Limited Series) of delivery date to decide whether or not you’d like to keep that artwork or return it for a refund or exchange. *However, the return guarantee is NOT applicable for Framed/Matted Prints.* For more please visit the FAQ page.

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Description from Merchant:

Artwork available in archival fine art paper, aluminum plates and museum-grade canvas. For more please visit the FAQ page.

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